* Top Ten Customer Service Quotes To Guide Us In Our Business *

I have observed, as many else does, that the success or failure of any business depends a great deal on how the owner or manager satisfies his/her customer. Indeed, the heart of every business is the customer.

Yesterday I compiled customer service quotes from great and famous businessmen and thinkers to give us food for thought, as well as to guide us in our everyday dealings. Here’s the top ten customer service quotes that I like and am sharing here.

I.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. – W. Edwards Deming

II.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. The purpose of a business is to create a customer. – Peter F. Drucker

III.

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. – Henry Ford

IV.

Your most unhappy customers are your greatest source of learning. – Bill Gates

V.

Do what you do so well that they will want to see it again and bring their friends. – Walt Elias Disney

VI.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer. – Peter F. Drucker

VII.

The golden rule for every businessman is this: “Put yourself in your customer’s place. – Orison Swett Marden

VIII.

When the customer comes first, the customer will last. – Robert Half

IX.

If you’re not serving the customer, you’d better be serving someone who is. – Karl Albrecht

X.

Right or wrong, the customer is always right. – Marshall Field